Please read the following terms and conditions. By placing an order you are agreeing to the following:-
1)
All prices are shown in £ sterling and we reserve the right to
change any advertised prices at any time.
2)
All products are subject to availability and may be changed at any
time. If your order cannot be fulfilled, you will
be offered an alternative
or given a full refund.
3) All dress orders are subject to a 50% non-refundable
deposit. All accessory orders must be paid in FULL at time of order.
4) We accept payment by the following
methods:
Cheques made payable to From Here to Eternity and sent to the company address.
By debit or
credit card using the secure online services of
Paypal.
By debit or credit card over the phone.
5)
We reserve the right to delay despatch until the full cleared
payment has been made.
6) Please allow up to
16 weeks delivery for the following deigners:- Alfred Angelo, Benjamin Roberts, Sacha James, Phil Collins, Sottero and Midgley,
Tia, Alexia Designs, Dessy, Alfred Sung
Please allow 7 - 10 days for delivery of any Jewellery, Gift or accessory
orders.
We do not usually stock pre-made dresses and your purchases will be
made to order.
Should
there be a delay with delivery, we will notify you as soon as
possible. You will be advised an expected delivery date
or if the product is
no longer available. In the event that your product is lost or damaged in
transit, please contact
us immediately by email. In the case of non-delivery
please wait 7 days from the date of despatch in case it has simply
been
delayed.
7) We will endeavour to take all reasonable care, in so far as it is
possible to do
so, to keep all details of your order and payment secure, but
in the absence of negligence on our part we cannot be held
liable for any
loss you may suffer if a third party procures unauthorised access to any
data you provide when accessing
or ordering.
8) We are very careful to thoroughly check items before they are
despatched to you, however, if
you receive an item you did not order or if
the item is defective or damaged we will replace it with an identical item.
No other reason for returning goods except the above is considered. The item
should be returned to the company address
within 7 days of it being
received. All of the labels or tags should be attached and the item must be
returned with
the original packaging. After 7 days we will no longer be
responsible and the item will not be taken back.
9)
Under the consumer protection (distance selling) regulations 2000,
you have the right to cancel your order within 7 days
, in writing, without
giving a reason. This is your cooling off period. A refund will be given to
you within 30
days of the cancellation. ( Your statutory rights are not
affected).
10) Should you ever have cause to complain,
we guarantee to respond
within 7 working days.
If you have any queries regarding the above then please
don't hesitate to
contact us.
